Developing an ecommerce app
Mouser Electronics is a worldwide leading authorised distributor of semiconductors and electronic components for over 800 industry-leading manufacturers. With 27 locations located strategically around the globe, supporting 17 different languages and are able to transact business in 27 currencies.
Our team worked with their in-house development team to create a suite of native ecommerce apps for Android and iOS.
After the initial launch of the app we saw high demand from customers requesting an account area within the mouser app. Working alongside the internet business team, the EPM mobile team integrated account functionality into the mobile app. This new functionality allowed users to do a number of new things which include, logging in, viewing/filtering their order history and viewing specific details about each order.
Average Monthly App Users
Sessions in Last 3 Months
"Partnering with the mobile app team at EPM on all aspects - from design to delivery - of the new Accounts area in the Mouser app was an exceptional experience. The team fully understood and embraced our business requirements and customer needs throughout the journey. They delivered an experience that adds value to our app and enhances our relationship with our customers. EPM has been an integral part of our mobile app journey for nearly a decade, and we look forward to our continued partnership for years to come."
Matt Madderra, Web Solutions Director
"Mouser Electronics has been growing aggressively over the 6 years I have been working with the team at EPM. Our company contracted with EPM to rebuild and relaunch our mobile apps as well as to work on key web projects related to our global e-commerce platform.
Not only has the company been able to meet our requirements, but I have continuously been impressed by the energy and creativity they have brought to the work. They take their commitments seriously and it is a pleasure to work with the team. My team in Texas interfaces well with the Poole EPM office. Engagements thrive when not only the management teams are connected, but when the developers and designers appreciate each other. We are currently engaged on several levels and will continue to be so."
Hayne Shumate, SVP of Internet Business for Mouser Electronics
"The Mouser Mobile App development over the last 12 months has become a truly user-centric approach, which makes the design phase so much more meaningful.
We have two main work streams for the app, one of which is new features, this tends to be for larger scale projects of adding new functionality, such as tools and calculators. We also have the ongoing UX improvements. The UX improvements are data-led changes we apply to the design based on user behaviours. We use session replay data to study our users and make informed design decisions to improve the user interface and user journeys. We do this across new and existing features. We then follow up with further data analysis to validate that our hypothesis was a success!
It's a really interesting and exciting process, which has been very well received by the client.
The Mouser mobile app project team operates from the UK to Texas. The dev and design team is UK based, the client is in the US. We embrace a fully collaborative approach working across the globe and time difference with weekly video meetings and discussions to progress all the projects, from ideas generation, design presentation, to reporting. We work very efficiently and effectively, despite the distance!"
Francesca Griffiths, Head of Digital Experience at EPM