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The Importance of Company Ethos in EPM Agency

October 10, 2023 BY EPM Agency

At the heart of EPM Agency lies our company ethos. This ethos is not a mere set of values that we pay lip service to, but a living, breathing entity that permeates every facet of our business. It's a positive and inclusive culture that fosters a team that is not only committed to the quality of our work but also supports each other to create a dynamic and professional business environment. This culture is not only embraced by our team but also by our clients, contributing to a harmonious and productive business ecosystem. It's the invisible thread that binds us together, the shared understanding that guides our actions and decisions.

The Power of a Happy Team

In the fast-paced world of digital marketing, stress is an inevitable part of the job. However, at EPM Agency, we believe that while it's impossible to eliminate all stress from work, a positive work environment can significantly mitigate its effects. We believe that a happy team equates to better performance. This is not just a feel-good statement, but a principle backed by numerous studies showing that employee happiness directly impacts productivity and creativity.

We understand that when our team members feel valued and supported, the quality of their work improves. This might seem like a simple concept, yet it's often overlooked in many business environments. At EPM Agency, we see our team members as more than just employees; they are integral parts of our business. We encourage everyone to be their own person, to work on equal terms with everyone else, and to have a voice within the company. We value each team member's unique skills and contributions, and we foster an environment where everyone can develop their skills and build personal confidence.

Attracting the Right Talent

At EPM Agency, we focus on recruiting individuals who can contribute to and help shape our culture. We believe in nurturing raw talent, polishing it as they grow within their roles. We don't just look for skills and experience; we look for passion, creativity, and a willingness to learn and grow. We believe that by fostering the right culture, we attract the right talent and, more importantly, retain them.

Our recruitment process is designed to identify individuals who align with our ethos. We look for signs of curiosity, adaptability, and a team-oriented mindset. We believe that skills can be taught, but the right attitude is intrinsic. Once we bring these individuals on board, we invest in their growth and development, providing them with the tools and opportunities to reach their full potential.

Clients and Culture

Our company culture plays a key role in winning and retaining clients, a crucial aspect of any business. In the competitive digital industry, setting ourselves apart is vital. When we pitch to potential clients, we don't just talk about our services and achievements; we demonstrate our passion for what we do, the people we work with, and the value we can bring to their business.

We believe that clients don't just buy our services; they buy into our culture. They want to work with a team that shares their values, understands their needs, and is genuinely committed to helping them succeed. Our culture is our unique selling proposition, and we leverage it to build strong, lasting relationships with our clients.

What is Our Culture?

Building a company culture is a dynamic process. It's not about setting a list of values and expecting everyone to follow them. It's about creating an environment where those values can thrive. It's about leading by example, rewarding behaviours that align with our ethos, and addressing those that don't.

As EPM Agency grows, our culture evolves. But while the specifics may change, the essence remains the same. We remain committed to maintaining our core values, to fostering a culture of respect, collaboration, and continuous learning. We understand the importance of not losing what makes us great, and we are constantly learning and adapting to ensure that our culture remains strong and relevant.

Reflecting on Our Culture

To ensure our culture remains vibrant and continues to foster a positive work environment, we regularly reflect on several key aspects:

Employee Engagement: We assess the level of engagement and satisfaction among our team members. Are they motivated, do they feel connected to our mission, and are they enthusiastic about their roles?

Team Collaboration: How effectively do our teams collaborate? A strong culture promotes seamless communication and teamwork across all departments.

Feedback Mechanisms: Regular feedback, both from peers and superiors, helps in continuous improvement. Tools like BambooHR and one-to-one meetings with line managers play a crucial role in this.

Adaptability: As the digital landscape evolves, so must our culture. We evaluate how adaptable our teams are to change and how our culture supports this adaptability.


While our primary focus is on fostering a positive environment for our employees, we believe that a strong internal culture naturally radiates outward. Clients can sense the passion, unity, and commitment in our work, resonating with the values and ethos that EPM Agency embodies.

Trust and Open Communication

Trust is paramount at EPM Agency. Managers place immense trust in their teams, believing in their capabilities and giving them the autonomy to make decisions. This trust is reciprocated by the teams, leading to a harmonious and productive work environment. A unique aspect of our culture is the absence of big egos. At EPM, every individual, regardless of their role or seniority, approaches work with humility and a collaborative spirit. This ego-free environment further fosters open communication and mutual respect among team members.

We believe in open communication. Our open-door policy ensures that anyone, regardless of their position, can easily speak to senior managers. Everyone's voice is important, and we encourage our team members to share their thoughts, concerns, and ideas.

Feedback is a crucial part of our culture. We have a system in place for regular anonymous feedback via BambooHR. This allows us to understand the needs and concerns of our team members and take appropriate action.

We also have regular one-to-one meetings with line managers, ensuring that every team member has a platform to discuss their career growth, address any concerns, and receive feedback on their performance.

HR plays a pivotal role in maintaining our culture. They are always available for confidential discussions, providing support and guidance to team members in need.

Our Journey and Evolution

Over the years, our growth has been marked by strategic acquisitions of like-minded innovative agencies, enabling us to master every touchpoint at every stage of a project. Today, we are a team of over 80 people, dedicated to helping some of the world's largest and most prestigious brands bring their ideas to life.

Our approach to work is characterised by imagination, open-mindedness, and innovation. We don't just generate ideas; we execute them, ensuring they align with our client's vision and objectives. Each project we undertake challenges the status quo, sparking new ideas and exploring alternative solutions. Our employees, united by a sense of curiosity, are at the heart of this innovative drive. Our managers emphasise the importance of innovation, knowledge, and adventure in every endeavour.

Good initial onboarding and a supportive probationary period set the tone for a positive work experience at EPM Agency. We offer a relaxed dress code, flexible working hours, and a stimulating office environment. Our managers are approachable, authentic, and friendly, always ready to listen to feedback and act on it. This approach ensures our employees feel appreciated, fostering strong, cohesive teams.

We also believe in the power of play. Playfulness is encouraged through company events such as Go Ape, bowling, and retro gaming arcades. And for those who love pets, our offices are dog-friendly.

In conclusion, our company ethos is the backbone of EPM Agency. It shapes how we work, how we interact with each other, and how we engage with our clients. As we look to the future, we are excited about the opportunities and challenges that lie ahead. With our strong ethos and dedicated team, we are confident in our ability to continue delivering exceptional results for our clients and making a lasting impact in the digital marketing industry.