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What is Experiential Marketing?

May 17, 2023 BY EPM Agency

Engaging through sensory & emotional experiences

Experiential marketing is a powerful marketing strategy that creates meaningful interactions between brands and customers. It goes beyond traditional advertising and aims to engage customers through emotional experiences. In this blog post, we will define experiential marketing, explain its benefits, and provide examples of how it can be executed.

The customer's unforgettable experience is the main focus of experiential marketing, commonly referred to as engagement marketing or event marketing. It entails arranging events or encounters that go beyond straightforward product or service promotion to engage clients more deeply with a brand. The goal of experiential marketing is to build an emotional bond between the client and the brand, which can result in customer loyalty.

Why is it used?

Experiential marketing allows brands to stand out in a crowded marketplace. With the rise of digital marketing, customers are bombarded with daily advertisements and promotions. Experiential marketing allows brands to cut through the noise and create a more personal connection with customers.

Part of creating an experience is telling the customer a story and taking them through a narrative. A great story can transport us to incredible heights and shift our perceptions of the world. We know that brand experiences are conduits for these stories, enabling a business to journey into new territories of innovation and discovery.

Why is technology important?

Technology has become an integral part of our daily lives, and it's no surprise that it has also become a crucial component of experiential marketing. Technology can enhance the experience by creating interactive and immersive adventures transporting users to another world. For example, a brand can use augmented reality, virtual reality, holographs, project mapping, haptic feedback, beacons and many more sensor experiences to absorb the user and tell them a story.

Don't lose sight of the human experience

The audience's experience can be improved with technology, but it must be used in a way that enhances rather than diminishes human experiences. In other words, technology should be a means of strengthening the narrative rather than the main attraction.

Examples of successful experiential marketing campaigns

There have been many successful experiential marketing campaigns over the years. Here are a few examples:

Nike's "House of Innovation" - Nike's flagship store in New York City features interactive displays and immersive experiences that allow customers to experience Nike's brand values.
Disney Animation Immersive Experience -  Showing in 11 cities, this experience allows the audience to surround themselves with Disney worlds, music & stories.
Stranger Things: The Experience - The Experience puts the audience in the heart of the Stranger Things world to see what life is like for Eleven, Mike, and the crew.


Experiential marketing is a powerful strategy that allows brands to create meaningful and memorable customer experiences. Brands can strengthen customer loyalty, raise brand awareness, and boost revenue by engaging with consumers more deeply. Experiential marketing has the potential to be a very effective marketing tool for companies of all sizes with the correct plan and execution.

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